SHIPPING

All items are sent via UK Royal Mail Tracked, with special delivery on orders over £50. International shipping is also available. A signature will be required for all delivery options.

Please note, orders to countries outside of the UK may be subject to duties and taxes as determined by customs in the destination country, the recipient is responsible for paying any taxes or duties due.

Bespoke

From our initial consultation, either via phone, email or a visit to my studio. I will begin sketching some ideas for your piece, once you have chosen a design, a 50% non refundable deposit will be required and I will start work on your order.

All bespoke pieces are designed and hand made to order by me. Dependant on the design and detail, delivery times may vary. Please allow up to 8 weeks for your bespoke piece to arrive.

Care

Each design is created by hand, with a combination of fine metals, glass beads and Swarovski Crystals. They are fragile items and should be handled carefully, please avoid using any products or chemicals directly onto the piece.

I use a variety of metals within my work, from raw brass to plated base metals. Tarnish is a natural process and will occur when metals are exposed to oxygen, even non tarnish metals will eventually tarnish over time. To avoid this as much as possible, I advise keeping your piece in its original packaging when not being worn.

When cared for correctly, my pieces should last for years to come. If however, an item needs repair, please do get in touch, I offer a repair guarantee service for all my designs.Please note, a minimal charge for this may be applied dependant on the condition and circumstance.

Returns

All items from my main collection can be returned within 14 days. I offer an exchange option, or providing it is in it's original packaging and in perfect, unused condition, a full refund will be issued. Please note, this will not include the cost of postage. Contact me here to begin a return.

If the return of the Products is not because of a product defect or an error committed by us, you will have to pay the shipping charges for the return of the Products.

If you exercise this right to return the Products, you will return the Products ordered, in a state fit for their resale and in their original and unsealed packaging, to the following address: Juliet Barratt, JUBILEE WHARF GALLERY, JUBILEE WHARF, COMMERCIAL ROAD, PENRYN, tr10 8FG

Bespoke items are hand crafted and designed to order, so therefore non-refundable. If you decide to cancel your bespoke order after the deposit has been paid, due to the work already carried out unfortunately the deposit is non-refundable and the finished item will be listed within my main collection on my website.

Terms of service + consent

By using our site (www.Julietbarrat.co.uk) you are accepting and consenting to the practices described in our privacy policy. This policy together with our terms and conditions sets out the basis on which any personal data we collect from you or that you supply us with will be processed. Any changes to this policy will be updated here. 

PERSONAL INFORMATION

What personal information do we collect? 

When placing an order with us, or filling in any forms on or site you will be asked to provide information such as your name, email address, postal address, phone number and credit/debit card information where appropriate. We also collect analytical data each time you visit our site, with information about your visit such as device used, which website you clicked through to reach ours, lengths of visits to pages etc.

How is your information used by us?  

The information you provide can be used in the following ways:

• To contact you via email in regards to any order you have made with us and in event of any problems you may have. 

• To contact you via email with our subscription-only newsletter. 

• To provide a more personalised and tailored experience. 

• To respond to your questions, requests, feedback. 

• To process orders more accurately. 

• To prevent misuse of any of our services. 

How do we protect your information? 

Your personal information is contained behind secured networks and is only accessible to persons who have special access rights to such systems, and are required to keep information strictly confidential. All sensitive financial information you provide is encrypted via Secure Socket Layer (SSL) technology and all transactions are processed through a gateway provider and as such are not stored or processed on our servers.

THIRD PARTY DISCLOSURE

We do not sell, exchange, or otherwise transfer any of the personal, identifiable or sensitive information you supply us with to outside parties. We may share your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. We do not include or offer third-party products or services on our website. 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can express this wish at any time by contacting us at JULIETBARRATT@GMAIL.COM On occasion our site may contain links to and from third party websites. if you follow a link to any of these websites, please note that those websites should have their own privacy policies and we do not accept any responsibility or liability for these policies.

FAIR INFORMATION PRACTICE

What are the Fair Information Practice Principles? 

The fair information practices are a set of principles and practices that describe how an information-based society may approach information handling, storage, management, and flows with a view toward maintaining fairness, privacy, and security in a rapidly evolving global technology environment

ONLINE PRIVACY PROTECTION ACT

We do not collect any information from anyone under 13 years of age and we do not specifically market to children under the age of 13 years old.

ACCEPTANCE OF THE TERMS OF TRADE

These Terms of Trade apply to you, an individual who is not acting as a commercial entity, for the purchase of the Products on the JULIETBARRATT.co.uk website.  Both you and JULIET agree that these Terms of Trade will, together with the order, as accepted by juliet, the Terms of use and the Privacy Policy, constitute the whole agreement between you and JULIET BARRATT.

Please read these Terms of Trade carefully as they contain important information, including information on our warranties and limitations of our liability.  By placing an order through our website you acknowledge that you have read and accepted these Terms of Trade.

CHANGES TO THE TERMS OF TRADE

JULIET has the right to change our Terms of Trade from time to time to comply with law or to meet our changing business requirements and circumstances.  Any amendments to the Terms of Trade will apply to any order registered after the amended Terms of Trade come into effect and are posted on the JULIETBARRATT.co.uk website.

DEFINITIONS AND APPLICATIONS

In these Terms of Trade, ‘JULIET BARRATT’ means JULIET BARRATT est.2018 , trading as JULIET BARRATT, ‘you’ and ‘your’ means you, the individual who is ordering the Products, the ‘Products’ meaning our products which may be ordered on our website and the ‘Product Subtotal’ means the sum of the price of each Product ordered as indicated on our website at the time of submitting the order.

GEOGRAPHIC AREA

The online sale of the Products offered on the website is intended to individuals who are residing in all locations that it is possible for us to delver to. We will always make our utmost effort to fulfill a delivery to a location and on time, however if this is impossible we will make contact straight away to arrange an alternate delivery or refund the order.

PRODUCTS

The Products covered by these Terms of Trade are all those presented on our website, subject to availability.

We will use our best efforts to ensure that any photograph of any of our Products presented on our website is as accurate as possible.  Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product or exact packaging.

PRICES AND PAYMENT

All prices on the website are in pound sterling and are inclusive of VAT. Any change in the VAT rate may be applied to the Products.  Prices are subject to change without notice.  The price applicable to any order is the price indicated on the www.JULIETBARRATT.com website at the time of submitting the order.

The amount payable to JULIET BARRATT for an order will be the total of the following amounts:

- the Product Subtotal;

- the cost of delivery as stated above

You must pay the order amount by either Visa, MasterCard, Visa Debit or any other accepted cards at the time of submitting the order.  Payments will be made through a secure payment system which is encrypted to protect all information, no third parties or ourselves will have access to your payment information.

LIABILITY

JULIET BARRATT is only responsible for loss or damage you suffer that is a natural and foreseeable consequence of JULIET BARRATT breaching its obligations under these Terms of Trade, but we are not responsible for loss or damage that was not foreseeable, such as for damages resulting from your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.

JULIET BARRATT reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:

- withhold the supply of and dispose of the Products requested in the order, and/or

- refuse to deal further with you, and JULIET BARRATT will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

- You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

- The Products are supplied for domestic and private use only.  JULET BARRATT shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.

- You must follow any instructions we give you in relation to the safe use or storage of the Products.  We will not be responsible for any damage to the Products which is caused by your failure to follow these instructions.

- There are certain responsibilities which we cannot exclude by law and nothing in these Terms of Trade limits  any liability of basho to you for death or personal injury resulting from negligence.  Subject to the following “Warranty” clause, and to the fullest extent permitted by law, the liability of JULIETBARRATT.CO.UK for any loss or damage suffered by you as a result of JULIETBARRATT.CO.UK breaching its obligations under these Terms of Trade or other duty is limited to a refund or replacement of the relevant Products.

WARRANTY

As a consumer you have certain legal rights, including legal rights relating to any Products that are faulty or not as described.  For further information about your legal rights, contact your local Citizens’ Advice Bureau or Trading Standards office.  Nothing in these Terms of Trade will affect these legal rights.

If you receive a Product that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a full refund.

Your right to cancel the purchase

JULIET BARRATT will refund you within 30 days from the exercise of your right to cancel the purchase, if this is delayed we will make contact via email to notify you.

PERSONAL DATA

Information provided by you for the order of the Products will be automatically processed by JULIET BARRATT and no third parties.  Please refer to our Privacy Policy for further information on the processing of your personal data.